Refunds

Refunds, returns and cancellation.

Write to hello@pippit.store with your order number. Telephone: [PHONE].

Cancel before dispatch

If the parcel has not left the warehouse we will cancel and, once payments are connected, refund the merchandise you paid for. Because checkout does not take a card today, a recorded order is simply closed.

After dispatch

You may return an unused item in its original packing within 14 days of delivery. You pay the return postage unless the item is faulty or we sent the wrong piece. A refund is issued after we (or the warehouse we nominate) confirm the return. We do not accept returns of opened grooming tools that have touched an animal, or of food-contact bowls that have been used, unless they are faulty.

Faulty or missing

Photograph the parcel, the label and the fault, and write to us within 7 days of delivery. We will offer a replacement or a refund of the affected line.

Where to send a return

Do not post a return to a China warehouse unless we give you that instruction for a specific order. The merchant return point will be [STREET ADDRESS] once that address exists. Until then, contact us first — we will not invent a return desk.

How long a refund takes

When card payments are connected, refunds typically show on a statement in 5–10 working days after we approve them. We do not control the card scheme’s posting time.